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Russian Speaking Customer Support Specialist | October group | Work from Home

Looking for new and interesting opportunities to demonstrate your verbal talents and technical prowess? Are you a client support prodigy or want to become one? Join us and work @Webhelp!

ABOUT CUSTOMER SUPPORT SPECIALIST ROLE

We are looking for communicative, friendly and customer focused personalities to work within our lively call centre.

It’s not just an ordinary call centre. Our open plan office is fun, lively, supportive and welcoming and you’ll always find something different about how we work that makes your life easier. We really value the people that look after our customers and work hard to make you sure you feel valued and that your contribution makes a difference.


As a Customer Service specialist, what kind of responsibilities will I have?

  • Taking incoming calls
  • Handling technical and service queries from customers about their devices
  • Provide exceptional customer service on every contact
  • You will deliver outstanding customer service in a proactive manner
  • Maintain strict confidentiality of business-related data

As an Incoming Customer Advisor, what skills & experience will I need? Are there other requirements?

  • Fluent Russian language and good English skills 
  • Excellent communication skills and multitasking 
  • Self-motivated and competitive
  • Computer literate
  • Good typing speed in English and Russian
  • Ability to analyse information
  • Valid permission for full-time employment
  • Clear criminal record
  • 1-2 Professional reference(s)

What’s in it for you?

  • Motivational monthly bonus system
  • Opportunity to earn more
  • Paid 4-weeks-long professional training
  • Health insurance
  • An alternating work schedules
  • Great location of office - in the centre of Riga with outdoor terrace
  • International working environment
  • Learning and development opportunities - on-going training and up skilling throughout your career
  • Friendly colleagues and lots of fun!

WORK IN SAFE ENVIRONMENT - HOW WE FACE COVID-19 REALITY:

At Webhelp we care about you as an employee, and for us, it is of the utmost importance that everyone is safe in the workplace. Therefore, we let our employees work from home during the pandemic period. In this way, we take a joint responsibility in trying to slow down the spread of the virus, among other things, by avoiding public transport and preventing local spread in the office.


LOCATION: Riga, Kr. Valdemara 21; work from home during pandemic

EMPLOYMENT TYPE: Full time

WORKING HOURS: According to opening hours; an alternating work schedule; 9 hours shift work  + 30 min lunch

Contact centre business hours in summer: 8:00 - 22:00 /in winter: 7:00-21:00

SALARY: 1000 Euro/ Gross (trial period); 1050 Euro/ Gross (after trial)

START DATE: 08.10.2021

LAST APPLICATION DATE: 01.10.2021


Making business more human for the world’s most exciting brands.

We live in an era of fast connectivity and AI. Today, human experiences have even more power to make businesses come to life in customers’ hearts and minds.

Webhelp is committed to making business more human.

It’s through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world’s most exciting companies.

Webhelp is a partner across a range of services including customer experience solutions, social media moderation through to payment services.

Hundreds of brands across the world trust Webhelp because of their people, the culture they work in, and the ideas and technology they put to work.

Webhelp believes that Emotional Intelligence creates a lasting impact, and their skill in marrying a differentiating human touch to the right technology is what makes a real difference for their clients.

By choosing Webhelp they access the passion and experience of 60,000 game-changers from more than 170 locations in over 40 countries. Each one determined to bring their own intelligence, empathy, and experience to the table every day. Webhelp invests in people and the environment they work in because they know that when people thrive, it has a powerful impact on them, their customers, and their partners’ business.

Webhelp believes that making business more human leads to a better customer experience - and a healthier bottom line.

Webhelp is the European leader in their industry, with a revenue of €1,4B in 2018, and aims for a global leadership position.

Webhelp is currently owned by its management and GBL, a leading global investment holding, as of November 2019.

More information can be found at www.webhelp.com

Non-discrimination: Webhelp sees diversity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with us.

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We usually respond within three days

Or, know someone who would be a perfect fit? Let them know!

Krišjāņa Valdemāra Street

Krišjāņa Valdemāra iela 21
1010 Rīga Directions View page

Life at Webhelp

Webhelp gives you the opportunity to build work experience while working with customer service. Certified trainers give you the full training and you will meet so many people - both customers and colleagues. Our new colleagues usually start in a team, and complete their training together.

Your always welcome to apply for a job with us!

Already working at Webhelp Latvia?

Let’s recruit together and find your next colleague.

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